Norris is a trade-only wholesaler for the hair and beauty industry. We supply products exclusively to qualified professionals and do not sell directly to the public.

If you're a trade professional and would like to become a member, please click on Sign Up at the top of the page, and then Register Now ! to apply.

No, our monthly Salon Deals are exclusive to in-store purchases and are not available online.

Yes, we are price matching! See below Norris Price Matching Terms and Conditions.

1. Eligibility Criteria:
- Price matching is available only for identical products offered by competitors.
- The competing product must be in stock and available for immediate purchase.
- Price matching applies to hair and beauty trade professionals and Norris customers only.

2. Verification Process:
- Customers must provide valid proof of the competitor's lower price at the time of purchase.
- Norris Products reserves the right to verify the lower price and the availability of the product with the competitor.

3. Price Adjustment Limit:
- Norris Products will match the lower price up to a maximum of 10% of the original Norris Products price.
- Price matching is limited to one unit per customer for each product.

4. Exclusions:
- Price matching does not apply to clearance, closeout, or open-box items.
- Norris Products does not match prices on special promotional events such as Black Friday, Cyber Monday, and other limited-time promotions.

5. Online Price Matching:
- Price matching is not available for online purchases, unless it is to match the price advertised in our Norris stores.
- The competing online retailer must have a physical store within a reasonable distance of the Norris Products location.

6. Sales Tax and Additional Charges:
- The matched price will be adjusted to account for any applicable taxes, shipping fees, and other additional charges.

7. Policy Changes:
- Norris Products reserves the right to modify or discontinue the price matching policy at any time without prior notice.
- The terms and conditions of the price matching policy are subject to change.

8. Discretionary Authority:
- Norris Products reserves the right to refuse a price match at its discretion.
- Price matching is not guaranteed and is subject to the sole discretion of Norris Products.

9. How to Request a Price Match:
- Customers must present proof of the lower price in-store or contact customer service for online purchases.
- The decision of Norris Products regarding a price match is final.

By making a purchase from Norris and requesting a price match, the customer acknowledges and agrees to abide by these terms and conditions. Norris reserves the right to interpret, modify, or terminate the price matching policy at its discretion.

We offer a range of secure payment options for your convenience:
• Visa
• Mastercard
• PayPal

For security reasons, our team may contact you to confirm details for large or unusual orders.

Please note that we do not accept payments via bank transfer, cheque, or any methods not listed above.

For more details, visit our Payment & Security page.

Refunds can only be processed if your order has not been fulfilled or dispatched.
Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Once the refund is issued, you’ll receive an email confirmation.
Please allow an additional 3-7 business days for the funds to be reflected in your account, depending on your payment method:
• Credit Card: Refunds typically appear within 5-7 business days.
• PayPal: Refunds are usually processed within 3 business days.

If you haven't received your refund after this time, please reach out to our customer service team at sales@mynorris.com with your order number for further assistance.

• Enjoy free standard delivery on all Australian orders over $150 (excluding furniture).
• For orders under $150, a standard delivery fee of $14.95 applies within Australia.

Yes, you can track your order! Once your order has been shipped, you will receive a shipment confirmation email that includes a tracking number and a link to track your package.

Simply click the link in the email to view the status of your order. You can also visit the carrier’s website directly and enter the tracking number to see the latest updates on your shipment.

If you haven’t received your tracking information, please check your spam or junk folder. If you still need assistance, feel free to contact us at sales@mynorris.com

We take great care to inspect all items before dispatch to ensure they arrive in excellent condition. However, if your order arrives damaged or faulty, please contact us within 2 days of receiving your delivery.

To report an issue, email sales@mynorris.com with the following:
• Your order number
• A brief description of the issue
• Clear photos of the damage or incorrect item(s)

Our customer service team will review the issue and let you know whether a refund, replacement, or exchange is applicable based on the assessment.

We understand that plans can change! If you need to update or cancel your order, please contact our customer service team as soon as possible at warehouse@mynorris.com.au or by phone 0733 860 860.

Please ensure you provide your order number so we can locate your order quickly.

Orders can only be modified or cancelled before they are packed or dispatched. Once your order has been processed and shipped, we are unable to make changes or cancellations.

Yes! Norris offers Click & Collect from our Underwood, QLD store, located at:
3/67–77 Compton Road,
Underwood QLD 4119

Prefer to shop in person? We have 30 store locations across Australia.

Want to find a store near you? Visit our Store Locations page.

Absolutely. At Norris, we prioritise your privacy and security.
We do not store credit card information, and we never share your personal details with third parties.

Our website follows strict eCommerce security standards to ensure your data is protected at all times.

If you're having trouble logging into your Norris account, don’t worry! Here are some steps to help resolve common login issues:

1. Forgot Your Password?
If you’ve forgotten your password, simply click on the "Forgot Password?" link on the login page. Enter your email address, and we’ll send you a link to reset your password. Be sure to check your spam or junk folder if you don’t see the email in your inbox.

2. Account Lockout:
If your account is locked due to multiple failed login attempts, you can wait 15-30 minutes and try logging in again. If you're still unable to log in, please reset your password using the steps above.

3. Check Your Email:
Make sure you’re using the correct email address associated with your Norris account. If you’re unsure, check any previous order confirmations or communications from us.

4. Clear Browser Cache or Try a Different Browser:
Sometimes, old browser data can interfere with logging in. Try clearing your browser cache or using a different browser to access your account.

5. Still Having Issues?
If none of the above steps work, please contact us at sales@mynorris.com or through our live chat for assistance. Be sure to provide any relevant details, such as the email address associated with your account.

• Booking: All class bookings must be made through your local Norris store.
• Payment: Full payment is required at the time of booking to secure your spot.
• Cancellations: If you need to cancel, please provide at least 48 hours' notice.

Late cancellations or failure to attend without notice may result in forfeiting your booking fee.

Please note: In some cases, the cost of your booking is redeemable in products purchased on the day of the event. Check with your local Norris store for eligibility and details.

Thank you for your understanding and support in helping us deliver high-quality training experiences.

If you need assistance or have any questions, our customer support team is here to help!

You can reach us through the following methods:
• Email: For general inquiries, product questions, or support, email us at sales@mynorris.com.
• Phone: Call us at 0733 860 860 during business hours (Monday to Friday, 8:30 AM - 4:30 PM AEST).

We aim to respond to all inquiries as quickly as possible. For faster assistance, please ensure you include relevant details such as your order number or any specific questions.