WHO CAN PURCHASE FROM NORRIS?
We are a Trade Only Hair & Beauty Wholesaler. We do not sell directly to the public. If you are a trade professional and would like to sign up to become a member, please click Register above.
ARE THE MONTHLY SALON DEALS AVAILABLE ONLINE?
The monthly Salon Deals are in-store deals only and are not available online.
HOW DO I PAY?
We accept Paypal, Visa and Mastercard payments.
HOW MUCH IS THE SHIPPING?
Free standard delivery on all Australian orders over $150 (excludes furniture)
$14.95 standard delivery for all other Australian orders.
WHAT IF MY GOODS ARE DAMAGED OR FAULTY?
We thoroughly check all items to ensure they are in perfect condition before sending however, if something is found to be damaged or faulty on delivery, please email sales@mynorris.com within 2 days of receiving your purchase with your order n.#, a description and clear photo of the fault or incorrect item/s so that we can sort this out for you ASAP!
Our customer service team will assess the product/reasons and advise if the exchange or refund option is available.
Our customer service team will assess the product/reasons and advise if the exchange or refund option is available.
DO NORRIS OFFER CLICK & COLLECT?
Norris offers Click & Collect from the Underwood, QLD store, located at 3/67-77 Compton Road, Underwood QLD 4119.
For in-store shopping we have 31 stores located across Australia.
Please see Store Locations to find a store near you.
Please see Store Locations to find a store near you.
ARE MY PERSONAL DETAILS SAFE WITH NORRIS?
Norris practices safe ecommerce. We do not store credit card details and do not share any of our customers' information with any other parties.
I HAVE AN IN-STORE NORRIS ACCOUNT, WHY CAN’T I LOG IN ONLINE?
If you have registered as a Norris customer in-store, you will still need to complete the online registration form as our systems are not linked just yet. This also ensures we have your most up to date details to create your online account.
Please click on “sign up” and follow the instructions to register an account online. Once you have fully completed your application, it will take approximately 24-48 hours for us to review your application.
Please click on “sign up” and follow the instructions to register an account online. Once you have fully completed your application, it will take approximately 24-48 hours for us to review your application.
ARE WE PRICE MATCHING?
Yes, we are price matching!
See below Norris Price Matching Terms and Conditions.
1. Eligibility Criteria:
- Price matching is available only for identical products offered by competitors.
- The competing product must be in stock and available for immediate purchase.
- Price matching applies to hair and beauty trade professionals and Norris customers only.
2. Verification Process:
- Customers must provide valid proof of the competitor's lower price at the time of purchase.
- Norris Products reserves the right to verify the lower price and the availability of the product with the competitor.
3. Price Adjustment Limit:
- Norris Products will match the lower price up to a maximum of 10% of the original Norris Products price.
- Price matching is limited to one unit per customer for each product.
4. Exclusions:
- Price matching does not apply to clearance, closeout, or open-box items.
- Norris Products does not match prices on special promotional events such as Black Friday, Cyber Monday, and other limited-time promotions.
5. Online Price Matching:
- Price matching is not available for online purchases, unless it is to match the price advertised in our Norris stores.
- The competing online retailer must have a physical store within a reasonable distance of the Norris Products location.
6. Sales Tax and Additional Charges:
- The matched price will be adjusted to account for any applicable taxes, shipping fees, and other additional charges.
7. Policy Changes:
- Norris Products reserves the right to modify or discontinue the price matching policy at any time without prior notice.
- The terms and conditions of the price matching policy are subject to change.
8. Discretionary Authority:
- Norris Products reserves the right to refuse a price match at its discretion.
- Price matching is not guaranteed and is subject to the sole discretion of Norris Products.
9. How to Request a Price Match:
- Customers must present proof of the lower price in-store or contact customer service for online purchases.
- The decision of Norris Products regarding a price match is final.
By making a purchase from Norris Products and requesting a price match, the customer acknowledges and agrees to abide by these terms and conditions. Norris Products reserves the right to interpret, modify, or terminate the price matching policy at its discretion.
1. Eligibility Criteria:
- Price matching is available only for identical products offered by competitors.
- The competing product must be in stock and available for immediate purchase.
- Price matching applies to hair and beauty trade professionals and Norris customers only.
2. Verification Process:
- Customers must provide valid proof of the competitor's lower price at the time of purchase.
- Norris Products reserves the right to verify the lower price and the availability of the product with the competitor.
3. Price Adjustment Limit:
- Norris Products will match the lower price up to a maximum of 10% of the original Norris Products price.
- Price matching is limited to one unit per customer for each product.
4. Exclusions:
- Price matching does not apply to clearance, closeout, or open-box items.
- Norris Products does not match prices on special promotional events such as Black Friday, Cyber Monday, and other limited-time promotions.
5. Online Price Matching:
- Price matching is not available for online purchases, unless it is to match the price advertised in our Norris stores.
- The competing online retailer must have a physical store within a reasonable distance of the Norris Products location.
6. Sales Tax and Additional Charges:
- The matched price will be adjusted to account for any applicable taxes, shipping fees, and other additional charges.
7. Policy Changes:
- Norris Products reserves the right to modify or discontinue the price matching policy at any time without prior notice.
- The terms and conditions of the price matching policy are subject to change.
8. Discretionary Authority:
- Norris Products reserves the right to refuse a price match at its discretion.
- Price matching is not guaranteed and is subject to the sole discretion of Norris Products.
9. How to Request a Price Match:
- Customers must present proof of the lower price in-store or contact customer service for online purchases.
- The decision of Norris Products regarding a price match is final.
By making a purchase from Norris Products and requesting a price match, the customer acknowledges and agrees to abide by these terms and conditions. Norris Products reserves the right to interpret, modify, or terminate the price matching policy at its discretion.
TERMS AND CONDITIONS FOR IN-STORE EDUCATIONAL CLASSES
• Booking: To attend a class, bookings must be made at your local Norris store.
• Payment: Full payment is required at the time of booking to secure your place.
• Cancellations: If you are unable to attend, we kindly request that you provide at least 48 hours' notice for cancellations.
Failure to provide the required notice may result in the forfeiture of your booking fee. Thank you for your understanding and cooperation.
• Payment: Full payment is required at the time of booking to secure your place.
• Cancellations: If you are unable to attend, we kindly request that you provide at least 48 hours' notice for cancellations.
Failure to provide the required notice may result in the forfeiture of your booking fee. Thank you for your understanding and cooperation.
